Terms & Conditions & Privacy Policy

We hope that you will be delighted with your purchase. It is extremely important to shmuncki that every product is manufactured to the highest standard.

If for any reason you are not happy, please contact us and we will always endeavour to rectify the issue with you and process your query in accordance with your legal rights.

Privacy Policy

Shmuncki are committed to maintaining the trust and confidence of our visitors to our web site.

We never sell, rent or trade email lists with other companies and businesses for marketing purposes.

Shmuncki may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information do we collect?

Shmuncki only collects the information you provide when a product is purchased.

How do we use this information?

We only use this information to fulfil your order and contact you should we have any query or issue about any part of your order.

Visitors to our website

When someone visits www.shmuncki.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You are entitled to view, amend, or delete the personal information that we hold.

Email your request to our Helen Walters helen@shmuncki.com

Legal Statement

Every care has been taken to describe our product accurately. However, using current technology inevitably some variations may occur due to natural defects.

We reserve the right to increase our prices.

Shmuncki Limited cannot accept liability for failure to comply with specific instructions stated in the wash instructions. Shmuncki Limited’s total liability due to a complaint arising shall not exceed the price of the order in question.
Please view our full policy details for Terms of Service, Privacy and Refund Policy which you will find at the foot of the checkout page

For ease of use - Our returns & refund policy is also below :

Availability

In the unlikely event that the purchased design is not available we will inform you via e-mail/telephone and offer you the option of choosing another design or cancelling your order. Should you decide to cancel your order a refund will be credited to your paypal account (which can take upto 7 days)

Returns

If you are not happy with your purchase, please return in its original condition and packaging, within 14 days to:

shmuncki limited

4 Rosendale Rd

London

SE21 8DP

Please include a note within your returned parcel detailing order number and the reason for return & whether you are requesting a refund or an exchange. (If this note is not included it could delay the refund or exchange process)

Please obtain proof of postage for all returned parcels. Ideally return them using a registered delivery that requires a signature.

Purchasing from us may only be made on acceptance of the above delivery and returns policy.

Unfortunately we cannot refund or exchange any item not in its original condition or damaged for reasons not due to our error, or any item that is returned more than 30 days after delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This return policy does not affect your statutory rights.

Refunds procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helen@shmuncki.com